Join Amazon’s remote team as a Part-Time Customer Service Representative! This work-from-home role involves assisting customers with their inquiries, orders, and concerns via phone, email, and chat. No prior experience is required as we provide comprehensive training. Ideal candidates are excellent communicators, quick problem solvers, and have a passion for delivering outstanding customer experiences. Enjoy flexible hours, competitive pay, and the convenience of working from your own home. Start your journey with Amazon today and become part of a team dedicated to customer satisfaction!

Job description

Job Description

Salary: $20.95 - $26.95 Hourly

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.