Amazon Connect Staff Engineer
• Duration: 3-month contract/ Right to hire
• Contract hourly pay rate up to $90/hr
• Location: 100% Remote
• Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card.
Job Description
• Our Client's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies.
• You will help drive our insurance business transformation as we redefine experience for our customers.
Position Description
• Our Staff Engineer is a mid-level member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability.
• Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.
• The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.
Job Responsibilities
• The Staff Engineer provides technical architecture & leadership for a team within a domain or medium cross-functional projects, and mentors relatively junior engineers
• Implement complex parts of a system or a product
• Ship high-quality work following best practices, such as adequate testing, successful rollout, and consistent monitoring
• Lead efforts that set the direction for the rest of the team
• Propose short-term and long-term design solutions for pain points in the system or product with clear deliverables and action items
• Defines metrics and solutions translating to increased service maturity
• Demonstrates incident response and problem-determination leadership
• Develop and obtain consensus on enterprise-wide guidelines and policies
Qualifications
• Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
• Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
• Expert experience using multiple programming languages including Node.js, Python, C#
• Experience implementing infrastructure as code using Terraform
• Experience integrating with internal and external applications
• Expert in one or more areas of software, data, systems design, development, deployment and operation
• Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions
• Expert in data ingestion and transformation
• Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
• Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
• Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood.
• Actively demonstrates these behaviors.
• Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
• Experience working in an Agile environment (Scrum, Kanban, SAFe)
• AWS Certifications at the Associate, Professional, or Specialty Level
Experience
• 6+ years of experience in Contact Center technologies and Cloud Architecture
• 6+ years of professional software development experience
• 3+ years experience with architecture and design
• 3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
• 3+ years of experience using Terraform as Infrastructure as Code
• 4+ years of experience in open-source frameworks
• 1+ years of people management experience
Education
• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
