Location: Las Vegas, NV
Job Type: Full-Time
Industry: Operations, Workforce Management, Customer Support

About the Role

We are looking for a proactive and detail-oriented Junior Real Time Analyst to join our team in Las Vegas, NV. As a key member of the Workforce Management team, you will be responsible for monitoring real-time performance metrics, optimizing staffing levels, and ensuring service level agreements (SLAs) are met. If you thrive in a fast-paced environment and have a passion for data analysis, this is the perfect opportunity to kickstart your career!

Key Responsibilities

• Real-Time Monitoring: Track and analyze real-time call center performance, including call volumes, wait times, and agent productivity.
• Scheduling & Adjustments: Make intraday adjustments to staffing schedules based on changing demand to maximize efficiency.
• Performance Reporting: Generate and distribute daily performance reports to identify trends, anomalies, and areas for improvement.
• Communication: Collaborate with supervisors and team leads to address operational issues, ensuring optimal resource allocation.
• Data Analysis: Use workforce management tools to gather data, monitor KPIs, and provide actionable insights to improve service levels.
• Problem Solving: Quickly identify and resolve any issues that may impact service delivery, including system outages or high call volumes.

Qualifications

• Experience: 1-2 years of experience in real-time monitoring, workforce management, or call center operations is preferred.
• Skills: Proficiency in workforce management software (e.g., Verint, NICE, Aspect) and Microsoft Excel.
• Attention to Detail: Strong analytical skills with the ability to identify trends and make data-driven decisions.
• Communication: Excellent communication skills with the ability to work under pressure in a dynamic environment.
• Education: High school diploma or equivalent; a degree in Business, Operations Management, or a related field is a plus.

Why Join Us?

• Career Growth: Opportunity to grow within a supportive team focused on your development.
• Competitive Pay: Attractive salary with performance-based incentives.
• Work Environment: Be part of a fast-paced and innovative company culture in the heart of Las Vegas.
• Benefits: Comprehensive health benefits, paid time off, and more.

How to Apply

If you're ready to make an impact and grow your career with us, we’d love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience.

Application Deadline: [Insert Date]

Equal Opportunity Employer
We are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Keywords:

Real Time Analyst Las Vegas, Workforce Management, Call Center Operations, Junior Analyst, Real-Time Monitoring, Customer Support Analyst, WFM Jobs Las Vegas, Entry-Level Analyst, Scheduling Coordinator

Feel free to customize this description further to align with your company's specific needs!