Job description

IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, outplacement, and leadership development solutions. For over 35 years, our team of 300+ has been united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group is by their side providing one-on-one coaching, innovative technology, and personalized job search or career development programs to help them find the best career path for them.

Our mission is to make a positive IMPACT one relationship at a time. While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of providing the highest quality of services available to transitioning employees and their families. Be a part of moving careers forward!

Job Summary

Position will work remotely from home office. Will come to St. Louis, MO office for training and periodic meetings and events.

Will work set hours, 20 hours a week: Full day Mondays, then Tuesday & Wednesdays 8:00 AM - 12:00 PM or 12:30 PM to 4:30 PM.

Provides accurate and efficient data entry support to the Global Operations department. Uses a broad knowledge base of systems and processes to accurately and efficiently enter authorizations for services from clients. Exhibits excellent attention to detail, has great follow-through, and can work autonomously. Possesses great logic and problem-solving skills.

Essential Functions
• Performs ongoing monitoring of several email boxes to receive authorizations for service from our clients.
• Enters authorizations for service in the system in an accurate and timely manner.
• Ensures we receive the appropriate information for the authorization; follows up when information is missing or unclear.
• Maintains open lines of communication with internal stakeholders, proactively informing others of circumstances or situations they need to be aware of.
• Maintains data entry requirements by following procedures and guidelines.
• Verifies entered data by reviewing, correcting, deleting, or re-entering data when needed.
• Communicates with client contacts via phone and email to clarify information.
• Performs other duties as assigned.

Qualifications:
• Ability to actively listen and comprehend, ask appropriate questions, and use reasoning to form conclusions, identify problems, and find solutions.
• Highly organized multi-tasker with great time management skills and the ability to prioritize.
• Able to work independently and take initiative.
• Strong attention to detail.
• Home office set-up with space for dual monitors.

Education and Experience:
• High school diploma required with further educational training in administrative and/or support functions preferred.
• Sufficient skill in typing at least 45 words per minute accurately.
• Excellent written and verbal communication and comprehension skills. Must have good writing skills to compose professional and error-free emails to contacts at our client companies.
• Advanced proficiency using Microsoft Word and Excel.
• CRM/Database proficiency is a plus.

To learn more, see our website at www.impactgrouphr.com

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